How to upload with FTP

When you first connect via FTP to your new account, you will see the following items already present:

Of the directories in your account, the ONLY ONE that is important to you is the www directory. This is the directory where you will upload your web pages and create other subdirectories that will pertain to your web site. Your pages WILL NOT be viewable on a web browser unless they are uploaded to this directory.

When you initially enter your www directory, you will see a directory/file listing similar to the following:

cgi-bin
stats
index.html

Again, DO NOT DELETE OR RENAME any of the directories within this folder. These are directories created by the system and are required in order for your account to function.

Of these directories, the ONLY ONES that are important to you is the cgi-bin (this is where you will upload your cgi scripts) and any directories that you may create for your web pages.

As you add options from your Control Panel, such as the Shopping Cart, Search Engine, install the Mail List software, or any other options you utilize from the Control Panel, the system will automatically create other directories within this area. ANY AND ALL sub-directories and/or files created by the system are required by the system to make a particular function to operate and SHOULD NOT BE DELETED OR ALTERED IN ANY WAY. The index.html page is the default entry page for your account and this file SHOULD BE REPLACED by one of your own design, but IT MUST BE named index.html.

This directory (www) is where you upload your other pages as well as create any subdirectories that you may need.

Additional Directories
Below is a brief description of the different directories you may or may not see when you log into your account at any given time depending on what options you have utilized from your Control Panel. These are only descriptions and these directories should not be altered in any way unless we have instructed you to above.

domain-anonftp
this folder is used for your anonymous users to download public files. You need to activate anonymous FTP from your control panel before this is available.

domain-web-logs
this folder contains all access logs of visitors to your site

domain-mail
this folder holds all POP mail accounts for your domain

domain-secure - this folder stores all secure html files (same folder as www folder and domain-www folder) this is an aliases folder that is secure when the right URL path is called correctly. Example: https://www.yourname.com/directory/file.name

How to view your pages on the WWW
You can view your pages within any browser by typing the in http://www.yourname.com/ or the IP address given in your welcome email.

If you are getting an error when typing the above several things could have gone wrong, these are as follows:

• Your main page is not named index.html
• The code in your index.html page is incorrect
• Your domain registration or transfer is not yet complete. This process can take up to 72 hours. If you are having trouble with moving your domain, please see the Domain Help section of our support site.

If you upload your index.html page but when you view http://www.yourname.com/ it does not show up, instead you see the test page then it could be one of the following problems:

• You have named your main page wrong. Note that index.htm is not the same as index.html (neither is default.htm).
• Filenames are case sensitive, so INDEX.HTML or Index.html is not the same as index.html
• You have not uploaded your index.html page to the correct directory. It must go inside the "www" (or yourdomain-www) directory in your account.