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Account Set Up &
Domain Registration
What is a domain name?
Similar to how your house address indicates
where you live in the world, a domain name indicates where your
computer is located on the Internet. Organizations that do business
over the Internet want domain names (addresses) that are easy to
remember and that are closely related to their company's trademark,
so that customers can locate their web site very easily.
The actual domain name is a simplified,
easier-to-read translation of an IP (Internet Protocol) address.
The Internet is composed of a vast number of interconnected computers.
Each of these computers is assigned a numeric value of the form
000.000.000.000. This numeric value is called an IP address. If
each computer on the Internet were identifiable only through its
IP address, people would have a lot of difficulty when trying to
locate each other and having to memorize each other's addresses.
Domain names simplify IP addresses into an easy to remember combination
of words and numbers. For information on how to transfer a domain
go here - Domain Transfer.
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How long will it take
to setup my account?
Accounts are setup immediately. You may
immediately FTP to your new account using it's unique IP#.. See
below for information on when www.yourdomain.com
will be available. You will receive a welcome letter when you sign
up, explaining everything you need to know.
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How long before www.mydomainname.com
is accessible?
Your domain registration request is handled
automatically by our signup system. Requests for new domain names
typically take only a few minutes to register. After registration
it may take up to 24 hours for the domain record to migrate into
the Network Solutions, Inc. (NSI) database and become an active
URL.
Modification requests are generated and
sent to Network Solutions for any domain that your transfer to us.
Once NSI receives this request, they will email the domain contacts
an acknowledgement request for approval. Two of the three contacts
must reply to this acknowledgement request in an affirmative manner.
If one replies in a negative manner the request will be rejected.
It may take up to three (3) days for Network Solutions to process.
After Network Solutions/InterNIC has approved the request, it will
take between 24 and 48 hours for all of the DNS servers in the world
to update and activate your URL.
Please note, if your domain name was registered
through an agency other than Network Solutions, the modification
request we generate will not affect the transfer of your domain.
You will have to contact the agency with which your registered your
domain and change the DNS information manually.This last point also
applies if you registered your domain through Network Solutions
after April 2000 as they changed their signup system at that time
to one which issues passwords to the registrant which are needed
to modify the DNS information.
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How do I know if
the domain name I want is available?
You may go to http://www.networksolutions.com/ to see if your
domain name is available.
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What happens behind the
scenes in order for my transfer to take place?
When a customer fills out the sign up form
and indicates a transfer domain, our system emails a DNS Change
template to Network Solutions. Upon receipt, NSI's system generates
an email to each of the three contacts of record for the domain
(Technical, Billing, Admin) requesting authorization for the DNS
changes. For the change to be approved, two contacts must reply
with approval. If no one responds, or if one contact denies the
request, it will not be approved. Customers must then go to Network
Solutions and make the DNS change themselves.
If your domain is not registered with Network
Solutions, you will need to contact the agency that registered your
domain name initially and give them our DNS information.
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How do I register/transfer
an international domain name to be hosted with Interweave Web Design?
If you wish to register an international
domain, you will need to contact the international registrar for
the country in which you are located and register the domain name
through your local register. You will then need to give them our
DNS information in order for your domain to be hosted with us.
If your international domain is already
registered you will need to give them our DNS information in order for the change to take place.
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What DNS servers should
be associated with my domain?
Our DNS servers are:
NS.EXPRESSERVERS.COM
NS2.EXPRESSERVERS.COM
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What forms of payment
are acceptable?
We only accept one payment method: credit
card. We currently accept all forms of Visa or Mastercard. We are
not able to accept American Express. All card payments are processed
on our secure site.
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How do I cancel/suspend
my account?
To cancel your domain, just email our billing
department.
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How do I make changes
to my registration information or transfer ownership of my domain?
If the domain name is one that you registered
through Interweave Web Design, you may email any contact changes
to Domain Registration.
For domains registered through Network
Solutions, you may visit the “Make Changes” area of http://www.networksolutions.com/. For all other
registrars, please contact that registrar directly.
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Does Interweave Web
Design pay the renewal fees for my domain registration?
No. The Billing Contact for the domain
is responsible for paying all registration fees.
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I already have my own
domain currently hosted on another service. Is there any problem
with transferring the domain from them to you? How does that work?
Will I have time to set up my web site before the transfer takes
effect to make it smooth as possible?
It is always a good idea to advise your
current host that you are transferring to another company. When
you complete our signup process and indicate that you are transferring
your domain we send a modification request to Network Solutions.
Once NSI receives this request, they will email the domain contacts
an acknowledgement request for approval. If one replies in a negative
manner the request will be rejected. It may take up to three (3)
days for Network Solutions to process. After Network Solutions/InterNIC
has approved the request, it will take between 24 and 48 hours for
all of the DNS servers in the world to update and activate your
URL. Advising your current host of your intent to transfer is especially
a good idea if they are listed as your technical contact—their negative
response to the acknowledgement request would halt the transfer
process. For a more detailed account of what goes on "behind the
scenes" when you request a domain transfer, click here.
Please note that if your domain name was
registered through an agency other than Network Solutions, the modification
request we generate will not affect the transfer of your domain.
You will have to contact the agency with which your registered your
domain and change the DNS information manually.
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I am having trouble
getting my domain released from my old host, or the domain transfer
is taking a long time. Who should I contact?
Many web hosts will reply “no” to the modification
acknowledgement request they receive from NSI if your account with
them is unpaid or otherwise unsettled. You must either settle with
them or contact Network Solutions to remove them as a contact (a
rather lengthy process that may be begun at the “Make Changes” area
of http://www.networksolutions.com/).
If you did not receive an acknowledgement
request from NSI (InterNIC) it could be that your domain is registered
through an agency other than NSI. If that is the case, you will
need to contact that agency directly and change the DNS information
to point to our service.
If you replied to the acknowledgement request
from NSI, you will need to contact them directly to investigate
any delays.
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I transferred
my files but I still see under construction. What is wrong?
The most common reasons for this are:
- You did not name your first page index.htm
or index.html
- You uploaded the content outside the
WWW directory.
- Make sure all files are inside the WWW
directory.
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How long can a domain
name be and what characters may it contain?
Domain names may be up to 67 characters
in length (including the extension). Previously, all .com,
.net, and .org domain names were limited to 26 characters. These
characters may consist of any alphanumeric combination as well as
the hyphen. Spaces, dollar signs, ampersands (&), etc., may
not be used.
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Will my name and
contact information be publicly available?
Yes. Information about who is responsible
for domain names is publicly available to allow rapid resolution
of technical problems and to permit enforcement of consumer protection,
trademark, and other laws. Our registrar will make this information
available to the public on a "Whois" site.
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I've seen domain
names ending with two-letter combinations, like .uk or .co.uk—what
are the rules for registering these domains and how do I host them
with Interweave Web Design?
Two letter domains, such as .uk, .de
and .jp (for example), are called country code top level domains
(ccTLDs) and correspond to a country, territory, or other geographic
location. The rules and policies for registering domain names in
the ccTLDs vary significantly and some are reserved for use by citizens
of the corresponding country. You should check with the registrar
offering ccTLD registration services regarding the specific terms
and conditions for registration. Many countries require domain registrants
to utilize the third-level domain as the second-level domain may
be reserved to indicate the type of organization utilizing the domain.
For example, in the United Kingdom, businesses may utilize companyname.co.uk
while non-profits organizations might utilize organization.org.uk.
Interweave Web Design do not register ccTLDs (other than .co.uk) but will host
them once you secure the domain name through the appropriate agency.
If you wish to register an international
domain, you will need to contact the international registrar in
the country responsible for the domain name in which you are interested.
During the registration process, you will need to supply the registrar
with our DNS server information in order for us to host it.
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I would like more
information on U.S. Government's role in Internet domain name system
management. Where should I go?
Information regarding the United States
Government's efforts to privatize the management of the domain name
system and increase competition in domain name registration services
is available at http://www.ntia.doc.gov/.
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How can I protect
my domain name against potential trademark disputes?
One way to avoid trademark disputes
would be to choose the right domain name - just as you choose the
right company name. For instance, if your company is named Integrated
Business Management, you would not want to register a domain name
of "IBM". This would be a sure fire way of inducing a trademark
dispute!
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I would like a
third level domain set up. Who do I email?
Please send an email to our Systems
Operation Center at sales@interweave.net.
Be sure to include your domain name.
Billing
What forms of payment
do you accept?
We accept check and credit cards. We currently
accept all forms of Visa or Mastercard. We are not able to accept
American Express.
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How do I submit payment
information?
Simply use the order form at our secure
site.
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How do I change
my billing information?
You will need to send a quick email
to the billing department about the changes.
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Can I receive
a hard copy of my invoice?
You should receive a receipt
via email for every transaction that takes place on your credit
card. You may print this receipt out if you need a hard copy.
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What are the different
billing cycles for the plans?
To see the account plans and prices,
click here. We do offer every plan on an annual basis.
Not all plans are available on a monthly basis.
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What are the setup
fees for domains?
There are no setup fees!
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What are the
setup fees for various special features?
Redirects: A redirect is on
an active domain. There is no charge - simply set it up using your
Control Panel..
MySQL: No charge! Set it up
using your Control Panel.
Shopping Cart: No charge!
Third Level Domain: There is
a $25.00 setup fee for a third level domain setup.
All setup fees are non-refundable.
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How do I upgrade
or downgrade an account?
You can upgrade or downgrade an account
at any time. If you upgrade or downgrade in the middle of a billing
cycle you will lose your first month paid fees. You will be credited
the pro-rated fees for time left in cycle, and charged for the new
account plan as of that day. If you upgrade or downgrade at the
end of a cycle, you will not be charged any additional fees; you
will just be billed for the new plan. Please fax this request with
the plan of choice, signature, and Credit Card information to bill
or credit.
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How can I cancel
an account?
To cancel a domain, please send an
email to billing@interweave.net
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